Shipping & Delivery Policy

Last updated: November 24, 2025

1. Digital Service - No Physical Shipping

Whizly AI is a cloud-based software service (SaaS). We do not ship any physical products. All services are delivered digitally and instantly upon successful payment and account activation.

2. Instant Access

Upon successful subscription purchase or account creation, you will receive:

• Immediate Access: Login credentials and access to your dashboard within minutes
• Email Confirmation: Confirmation email with account details and next steps
• No Waiting Period: Start using all features immediately after payment processing
• 24/7 Availability: Access your account from anywhere, anytime

3. Service Delivery Timeline

3.1 New Subscriptions

• Account Activation: Instant (within 2-5 minutes after payment)
• Dashboard Access: Immediate upon successful registration
• Feature Availability: All subscribed features active immediately
• Email Notifications: Welcome email sent within 5 minutes

3.2 Credit Purchases

• Credit Addition: Credits added to your account within 2-5 minutes
• Usage Availability: Can be used immediately for API calls, WhatsApp messages, and AI features
• Balance Update: Real-time balance reflection in your dashboard

3.3 Additional Services

• API Integration: API keys available instantly in your account settings
• WhatsApp Setup: Configuration instructions provided immediately
• Support Access: Customer support available from day one

4. Delivery Method

All services are delivered through:

• Web Portal: Access via https://whizly.ai
• Email Notifications: Important updates sent to your registered email
• API Endpoints: For programmatic access to features
• Cloud Infrastructure: Hosted on secure, high-availability servers

5. Service Availability

Our service commitment includes:

• 99.9% Uptime: Industry-leading service availability
• Global Access: Available worldwide with low-latency connections
• Automatic Updates: New features and improvements deployed seamlessly
• 24/7 Operations: No downtime for maintenance (rolling updates)

6. Account Setup Process

Step 1: Registration

Create your account with email and password or Google OAuth

Step 2: Payment

Complete subscription purchase or credit purchase

Step 3: Instant Activation

Your account is activated automatically upon payment confirmation

Step 4: Start Using

Login and start using all features immediately

7. Delivery Confirmation

You will receive confirmation of service delivery via:

• Email confirmation with account details
• Dashboard access with active subscription status
• Transaction receipt for payment records
• Welcome guide with onboarding instructions

8. Failed Delivery

In rare cases where service delivery fails (technical issues, payment processing errors), we will:

• Notify you immediately via email
• Automatically retry activation within 24 hours
• Provide manual activation support through customer service
• Issue a refund if service cannot be delivered (exception to no-refund policy)

9. Technical Requirements

To access Whizly AI services, you need:

• Internet Connection: Stable broadband connection recommended
• Web Browser: Latest version of Chrome, Firefox, Safari, or Edge
• Device: Desktop, laptop, tablet, or smartphone
• Email: Valid email address for account verification

10. International Access

Whizly AI is available globally:

• No Geographic Restrictions: Access from any country (subject to local laws)
• Multi-Currency Support: Pricing displayed in local currency where applicable
• Localized Service: Performance optimized for global users
• Compliance: GDPR, data protection laws respected

11. Support & Onboarding

After service delivery, you receive:

• Email Support: support@whizly.ai
• Documentation: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step feature walkthroughs
• Live Chat: In-app support for immediate assistance

12. Service Updates

As a cloud-based service:

• Updates are deployed automatically with no action required from you
• New features become available to all users simultaneously
• No downloads, installations, or manual updates needed
• Always have access to the latest version

13. Contact Information

For questions about service delivery or access issues, contact us at:

• Company: TRAFFILO HOSPITALITY LLP
• Founder: Hithu Hariharan
• Email: support@whizly.ai
• Technical Support: tech@whizly.ai
• Phone: +91 8073650281

Registered Address:
No.1-C West Cliff
C B Road 17 Keshavaraj Layout
Near St Frank Anthony School
Ulsoor, Bengaluru
Bengaluru Urban, Karnataka
India